[Member rose…] Posted March 31, 2021 Share Posted March 31, 2021 For the past two days there is a bar above all my joins and OCs on Smule. It is in negative format and is the bottom part of my shoulders. Link to comment Share on other sites More sharing options...
[Member open…] Posted March 31, 2021 Share Posted March 31, 2021 It looks a bit as if the phone itself is broken. Does video recording with it work fine outside of the Smule app? Link to comment Share on other sites More sharing options...
[Member rose…] Posted March 31, 2021 Author Share Posted March 31, 2021 Yes it works otherwise, both front and back facing. It’s an iPad, so maybe that’s the reason? It is not corrupted on my phone. It only started after the newest iOS update. I took my iPad to a repair place and was told it is ok. Thank you for answering. Link to comment Share on other sites More sharing options...
[Member open…] Posted March 31, 2021 Share Posted March 31, 2021 In that case, I would report it to Smule. Make sure to tell them exactly what kind of iPad it is. http://smule.zendesk.com Link to comment Share on other sites More sharing options...
[Member gera…] Posted March 31, 2021 Share Posted March 31, 2021 I have the same problem on my iPad. Latest utdate. G. Link to comment Share on other sites More sharing options...
[Member rose…] Posted March 31, 2021 Author Share Posted March 31, 2021 Thank you so much opentype, I will do that. and gerald_with_fun... that is interseting and great to know that our iPads are not broken. Are you going to report it to Smule too? This is a wonderful resource page! Many thanks! 1 Link to comment Share on other sites More sharing options...
[Member gera…] Posted April 1, 2021 Share Posted April 1, 2021 I just got an utdate Rose. If the problem persists I will also report it. G. 1 Link to comment Share on other sites More sharing options...
[Member tunn…] Posted April 1, 2021 Share Posted April 1, 2021 (edited) Hi all friends, I have as You the same problem since 2 days. I use my iPad 5 to record a video, before I press 'continue', I get the same screen as Rose, sometimes I was ejected out from Smule. I has update the new Smule version 9.4.5 , 25-Mar-2021 I hope our user problem will be resolve by the next version. Thank you in avance. Edited April 1, 2021 by tunnguyen4 Link to comment Share on other sites More sharing options...
[Member rose…] Posted April 1, 2021 Author Share Posted April 1, 2021 I hope so too! Link to comment Share on other sites More sharing options...
[Member gera…] Posted April 1, 2021 Share Posted April 1, 2021 Yes, I also got ejected, or Smule crashed lately. Have not had time to try the latest update. It did say bug fix 🐜👍👍👍 Hope it works for you guys 🐥 Link to comment Share on other sites More sharing options...
[Member tunn…] Posted April 1, 2021 Share Posted April 1, 2021 Hi Gerald, Thank for your respond. I am in use the lastest version. Not working. The new version will be comming on next month ? Link to comment Share on other sites More sharing options...
[Member gera…] Posted April 1, 2021 Share Posted April 1, 2021 Hi Tun, I’m getting updates almost daily. Mostly they promise bug fixes and under the hood improvements, lots of them even, haha. Just check in the AppStore for updates. Link to comment Share on other sites More sharing options...
[Member gera…] Posted April 5, 2021 Share Posted April 5, 2021 The problem is still there 😨 I will report it too. Strange not more people have it as all iPads are equal. Link to comment Share on other sites More sharing options...
[Member tunn…] Posted April 5, 2021 Share Posted April 5, 2021 Hi Gerald, Thank you for your care. I have update Smule in last friday to version 9.4.7 as you suggest, but the problem still persist. Wait & wait. Best Regards. 1 Link to comment Share on other sites More sharing options...
[Member gera…] Posted April 5, 2021 Share Posted April 5, 2021 Hi Tun, I also still have random crashes. I deleted cache, but have not yet tried if it helps. One day it will work again 🤣 G. Link to comment Share on other sites More sharing options...
[Member bair…] Posted April 5, 2021 Share Posted April 5, 2021 I have this problem on my iPad too - but my iPad camera is working perfectly so I will report it too 1 Link to comment Share on other sites More sharing options...
[Member tunn…] Posted April 5, 2021 Share Posted April 5, 2021 Hi Gérald, I think you delete memory cache will only release memory. I think our problem come from the resolution of video with the new IOS operating system version. I have testing to recording video working correctly on iPhone, Android devices. Best regards. 1 Link to comment Share on other sites More sharing options...
[Member rose…] Posted April 6, 2021 Author Share Posted April 6, 2021 Thank you bairbrediamond. It’s definitely a Smule/iOS problem. I have seen it on many Smule members’ videos this past week. 1 Link to comment Share on other sites More sharing options...
[Member Anna…] Posted April 9, 2021 Share Posted April 9, 2021 Hi fellow frustrated users! I too, have had this on my i-pad for the past three days. A strange reflection above my head and it looks like I have a couple of antennae above me! Is that Smule’s version of a “bug” fix? Will report it. 1 Link to comment Share on other sites More sharing options...
[Member bair…] Posted April 9, 2021 Share Posted April 9, 2021 I think we should all report it - night make them prioritise fixing it? 2 Link to comment Share on other sites More sharing options...
[Member gera…] Posted April 9, 2021 Share Posted April 9, 2021 I rapported and got an answer that they are working on in. Still have it with the newest update. Maybe we are the chosen ones, hahaha. Ugly bar - new feature. Good luck everybody 🙂 2 Link to comment Share on other sites More sharing options...
[Member tunn…] Posted April 9, 2021 Share Posted April 9, 2021 Thanks Gerald. Link to comment Share on other sites More sharing options...
[Member Anna…] Posted April 12, 2021 Share Posted April 12, 2021 Still impossible to do a video - has been almost a week now. Not happy. I had just paid another year’s subscription and find this distortion on the videos unacceptable. Smule - stop trying to “improve” your App. It keeps getting worse with every upgrade! Yes, I have reported it. No, I have not had a satisfactory reply or outcome. Link to comment Share on other sites More sharing options...
[Member rose…] Posted April 14, 2021 Author Share Posted April 14, 2021 SOLUTION!!!! I had been using my iPad horizontally but someone told me to turn it to vertical and it worked! I hope this helps everyone with the issue! 1 Link to comment Share on other sites More sharing options...
[Member Anna…] Posted April 14, 2021 Share Posted April 14, 2021 Thank you. That does work. 🙂 But I still would like Smule to fix it as I use mine horizontally too. 1 Link to comment Share on other sites More sharing options...
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