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Android users unable to see me Live

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I have a IPhone that’s updated and every time I attempt a live Jam my audience are unable to see me. They have androids yet their androids work better than the recommended phone for Smule; iphone😏.  I sent emails of complaints but no response so I canceled my subscription. I been on Smule over 4 years and even brought a IPhone so I can fully enjoy the experience, but recent update caused me to experience so many technical issues even within the App inboxes n Gift option won’t work at times. Smule is my outlet can anything be done???

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