[Member Riya…] Posted June 8, 2019 Share Posted June 8, 2019 Hi, I have been uploading songs for sometime now & today getting this error message "We encountered a problem saving your song. Please try again." Already I have uploaded dozens of songs & so I'm sure I know the basics of what not to do & I checked all the rules & regulations about uploading. This error message appears only at the final step of uploading the song, i.e. after entering lyrics & setting time and while clicking the final 'Save' button. I attached the screenshot. Please help to solve this. Link to comment Share on other sites More sharing options...
[Member open…] Posted June 9, 2019 Share Posted June 9, 2019 I would wait a day or two and try again. If it still doesn’t work, you need to contact Smule. 1 Link to comment Share on other sites More sharing options...
[Member Cvr…] Posted June 9, 2019 Share Posted June 9, 2019 Sometimes it's your internet is slowing down, try it like 6 or 7 times, sometimes it takes a few minutes Link to comment Share on other sites More sharing options...
[Member chor…] Posted February 10, 2021 Share Posted February 10, 2021 I have found a possible solution on this and have reported it as a bug. 1. Check to make sure your audio file is the correct quality which is: Sample Rate: 16 Bit, 44100 or 48000 Hz Maximum compression: 64kbps (mono) and 128kbps (stereo) M4A or MP3 format 2. When you enter the title of the song it may suggest a title. If the suggested title is too long (more than 45 characters) it will not tell you unless you click back into the title field. If you select the suggested title that is too long it will still allow you to go to the next page and add the lyrics. You will not know anything is wrong until you try to save the file at the end where it gives the "We encountered a problem saving your song. Please try again!" message. Link to comment Share on other sites More sharing options...
[Member Isa_…] Posted November 20, 2021 Share Posted November 20, 2021 On 6/8/2019 at 9:38 PM, Riya said: Hi, I have been uploading songs for sometime now & today getting this error message "We encountered a problem saving your song. Please try again." Already I have uploaded dozens of songs & so I'm sure I know the basics of what not to do & I checked all the rules & regulations about uploading. This error message appears only at the final step of uploading the song, i.e. after entering lyrics & setting time and while clicking the final 'Save' button. I attached the screenshot. Please help to solve this. I uploaded 600+ songs on my second account and 300+ songs on my 1st account..and I always encountered this kind of probem.. I found the following causes: 1. Internet connection problem (weak). I wait for 20 mins then I start from scratch - re-upload again.. 2. It was not saved properly - Redo (re-timing) the last part of the song until the end.. 3. Problem in Lyrics Timing - I deleted the song then re-start all over again.. I hope this helps.. Bella👍👍 Link to comment Share on other sites More sharing options...
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