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Many Singers are Abandoning Smule. They need HELP


_RamKrish1012

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_RamKrish1012

I just posted the following Message to Smule Zen Desk "Many female singers have complained over a period of time that they are being harassed by other smule members. The ladies have tried Blocking these members, but they circumvent the Block by creating many temporary smule ids using the same Mob Phone to follow the ladies and keep harassing them. This is getting worse and worse with Smule Members from India. Many ladies have quit Smule to avoid this harassment and many others have gone into depression etc etc. Many have also stated that their requests submitted to Smule ZenDesk fall on Deaf ears and nothing gets done and Baddies continue their merry ways. I can understand that Smule Membership is large running into millions and Smule may not have the ability to "POLICE" the Smule App. Plus when a complaint is received it is only one side of the Story. BUT HERE IS A SUGESTION TO SMULE FOR CONSIDERATION: "As an aside, my wife is crazy about dogs and has an Instagram Page for our Golden Labrador called Bailey for someone who had a hundred or so followers suddenly Bailey had over 10,000 followers. I was curious and asked my wife what was going on and she said "Oh I have to confess, I paid USD $500 to get Bailey this number of Followers". I was not a Happy Man but she had blown the money and it was water under the Bridge. My suspicion is that there are similar operators helping Smule VIP members get thousands of followers, and these operators are using Fake ids and switch Smule Membership name each and every day to avoid detection. These Fakes have never sung a song or sent an invite have only one Invite that they promote to thousands of unsuspecting Smule VIP members. The Only way to stop such scum is to "NOT ALLOW NON VIP MEMBERS TO POST PERSONAL MESSAGES TO VIP MEMBERS. People who subscribe to be a VIP member will not tarnish their Image and be blocked or Banned.
Ram
Sydney Australia.

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_RamKrish1012

Response from Smule Zen Desk as Follows

Smule Support Team (Smule)

Dec 29, 2020, 12:55 GMT+2

Hello,

Thank you for contacting us. We understand your concern.

We are taking the feedback coming from our users very seriously and we are tirelessly working to improve the security of our system.

Currently, when you block someone, you can see their account in the public, community screens throughout our platform, for example, in performances of other people. This user can still tag your account, but you will receive no notifications on your feed regarding this action. No notifications will come to your account in regards of the blocked user.

Your feedback is highly appreciated, and it has been escalated to the relevant team, as one of our top priorities is to make Smule even more fun and safe place, which everyone can enjoy.

Thank you for being a part of our community! In case we can help you with anything else, do not hesitate to contact us.

Kind regards,

Smule Support Team

( Can some one Please EXPLAIN what ZenDesk  is trying to Convey to Me ???)

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2 hours ago, _RamKrish1012 said:

Response from Smule Zen Desk as Follows

Smule Support Team (Smule)

Dec 29, 2020, 12:55 GMT+2

Hello,

Thank you for contacting us. We understand your concern.

We are taking the feedback coming from our users very seriously and we are tirelessly working to improve the security of our system.

Currently, when you block someone, you can see their account in the public, community screens throughout our platform, for example, in performances of other people. This user can still tag your account, but you will receive no notifications on your feed regarding this action. No notifications will come to your account in regards of the blocked user.

Your feedback is highly appreciated, and it has been escalated to the relevant team, as one of our top priorities is to make Smule even more fun and safe place, which everyone can enjoy.

Thank you for being a part of our community! In case we can help you with anything else, do not hesitate to contact us.

Kind regards,

Smule Support Team

( Can some one Please EXPLAIN what ZenDesk  is trying to Convey to Me ???)

I must admit, I did not have high hopes on their response. They are saying blocking is worse than what people might think. If you block someone you won't come to know what lies he is spreading about you but everyone else will. It is useless. It has not been worth their time to build features to protect users as no one bothered to complain or probably did not follow up beyond Smule's usual response.

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_RamKrish1012
17 hours ago, singhna said:

I must admit, I did not have high hopes on their response. They are saying blocking is worse than what people might think. If you block someone you won't come to know what lies he is spreading about you but everyone else will. It is useless. It has not been worth their time to build features to protect users as no one bothered to complain or probably did not follow up beyond Smule's usual response.

Trust me, the response is from ZEN Desk which is Customer support which operates more like a call centre and requests get forwarded upwards to developer team incharge of Privacy, Security, Legalities. So Changes do not happen over night. the problem that customers highlight have to be evaluated analysed and decisions taken on best available options.

In the three years I have been a Smule member I have raised several issues. Sure like you say I too felt that my suggestions fell on deaf ears.. but one fine day the Smule  aApp gets updated and I find a feature I had requested many moons ago.

Let me sight an example. Earlier on Smule when I received an Invite for a member I was following, I had no clue what settings they had used for the original, Studio or Super studio or DubleU etc etc and what Reverb Time and what Room size and what Loudness level unless they told you. so we arbitrarily chose what we liked. I preferred Superstudio 4/7 setting and the final outcome was sometimes good but most times disgusting to listen to. As an acoustics engineer I just wanted to quit. Today when you receive and invite we know all the settings used by the person who recorded the invite and we can easily match and  fine tune to suit.

Yes they move at Snails pace but do get to the destination eventually, after all as a business they are interested in improving their product.

It is not an easy job maintaining a database of a few million people singing a few million songs every day and look at it I am paying Aud$23.99 a month hardley 2 dollars a day which is half a cup of Cafe Latte.

Let's wait and see

Ram

 

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_RamKrish1012

Here is the edited version or my earlier Post:

Trust me, the response is from Smule ZEN Desk, which is "Customer Support" which operates more like a Call Centre and requests get forwarded upwards to Developer Teams incharge of Privacy, Security, Legalities etc etc . So Changes do not happen overnight. The problem that customers highlight have to be evaluated analysed and decisions taken on best available options assuming customer suggestions is of some value ( meaning a lot of people complain all the time mainly because they are not fully conversant with the technicalities of the system)

In the three years I have been a Smule member, I have raised several issues with Zen Desk. Sure, like you say I too felt that my suggestions fell on deaf ears.. but one fine day the Smule App gets updated and I find a feature I had requested many moons ago has been implemented (perhaps many others have  requested the same)

Let me sight an example. Earlier on Smule when I received an Invite for a member I was following, I had no clue what settings they had used for the original recording, Studio or Super studio or DubleU etc etc and what Reverb Time and what Room size and what Loudness level, unless they told you (which very few did). So I arbitrarily chose what we liked. I preferred Superstudio 4/7 setting and the final outcome was sometimes good but most times disgusting to listen to. As an acoustics engineer I just wanted to quit Smule.

Today when you receive and invite we know all the settings used by the person who recorded the invite and we can easily match and  fine tune to suit.

Yes they move at Snail's pace but do get to the destination eventually, after all as a Business Smule are interested in improving their product and serving their customers better. Smule has come a Long way

It is not an easy job maintaining a database of a few million people singing a few million songs every day and look at it I am paying Aud$23.99 a month hardly 2 dollars a day which is half a cup of Cafe Latte.

Let's wait and see. 2021 might. suher a better Smule experience for all of us

Ram

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Joshua96813
On 12/29/2020 at 11:48 PM, _RamKrish1012 said:

Here is the edited version or my earlier Post:

Trust me, the response is from Smule ZEN Desk, which is "Customer Support" which operates more like a Call Centre and requests get forwarded upwards to Developer Teams incharge of Privacy, Security, Legalities etc etc . So Changes do not happen overnight. The problem that customers highlight have to be evaluated analysed and decisions taken on best available options assuming customer suggestions is of some value ( meaning a lot of people complain all the time mainly because they are not fully conversant with the technicalities of the system)

In the three years I have been a Smule member, I have raised several issues with Zen Desk. Sure, like you say I too felt that my suggestions fell on deaf ears.. but one fine day the Smule App gets updated and I find a feature I had requested many moons ago has been implemented (perhaps many others have  requested the same)

Let me sight an example. Earlier on Smule when I received an Invite for a member I was following, I had no clue what settings they had used for the original recording, Studio or Super studio or DubleU etc etc and what Reverb Time and what Room size and what Loudness level, unless they told you (which very few did). So I arbitrarily chose what we liked. I preferred Superstudio 4/7 setting and the final outcome was sometimes good but most times disgusting to listen to. As an acoustics engineer I just wanted to quit Smule.

Today when you receive and invite we know all the settings used by the person who recorded the invite and we can easily match and  fine tune to suit.

Yes they move at Snail's pace but do get to the destination eventually, after all as a Business Smule are interested in improving their product and serving their customers better. Smule has come a Long way

It is not an easy job maintaining a database of a few million people singing a few million songs every day and look at it I am paying Aud$23.99 a month hardly 2 dollars a day which is half a cup of Cafe Latte.

Let's wait and see. 2021 might. suher a better Smule experience for all of us

Ram

Well, Ram, I think you are far more patient than most of Smule's paying VIP customers. Like you, I've gotten a lot of enjoyment over the past few years considering Smule's reasonable VIP subscription fee. However, lately I've been getting more and more frustrated and fed up with Smule. Instead of fixing the existing problems, they force their users to accept new features (most of which I don't need or want) that are fraught with even more problems. And when they do try to fix something, the "fix" sometimes makes the problem even worse and often creates even more problems. Aargh!

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_RamKrish1012
4 hours ago, Joshua96813 said:

Well, Ram, I think you are far more patient than most of Smule's paying VIP customers. Like you, I've gotten a lot of enjoyment over the past few years considering Smule's reasonable VIP subscription fee. However, lately I've been getting more and more frustrated and fed up with Smule. Instead of fixing the existing problems, they force their users to accept new features (most of which I don't need or want) that are fraught with even more problems. And when they do try to fix something, the "fix" sometimes makes the problem even worse and often creates even more problems. Aargh!

I understand and sympathise with you. I have a question does this happen only with group songs or with your VOCs too. Have you had any problem with your VOC Uploads ? Just thinking aloud to make sure the problem is not at your end with video uploads. If all your VOCs are OK, then it is definitely a Problem with Smule Software. I don't participate in Groups much so Have no personal experience. I find any week end singing means, the upload takes for ever or says time out and I lose the recording completely. But that could be the internet at my end. On new Years eve we were watching a Movie on Netflix and internet crashed giving us a blank screen and an apology message. No one was allowed to Party much due to covid and it was internet Overload as every one was streaming whatever sitting at home. A Rude awakening to realise Technology has its Limitations. Cheers Buddy and Hope your Problems get fixed soon and Wishing yiu a Happy New Year

 

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Joshua96813
13 minutes ago, _RamKrish1012 said:

I understand and sympathise with you. I have a question does this happen only with group songs or with your VOCs too. Have you had any problem with your VOC Uploads ? Just thinking aloud to make sure the problem is not at your end with video uploads. If all your VOCs are OK, then it is definitely a Problem with Smule Software. I don't participate in Groups much so Have no personal experience. I find any week end singing means, the upload takes for ever or says time out and I lose the recording completely. But that could be the internet at my end. On new Years eve we were watching a Movie on Netflix and internet crashed giving us a blank screen and an apology message. No one was allowed to Party much due to covid and it was internet Overload as every one was streaming whatever sitting at home. A Rude awakening to realise Technology has its Limitations. Cheers Buddy and Hope your Problems get fixed soon and Wishing yiu a Happy New Year

 

It's only with group singing collabs (with video). No problem with duets. Yesterday I started a group video collab. It shows on the list of joiners that 5 people have joined me, but for two of them, neither their audio or video has shown up in the playback. I just noticed that at the beginning of the video, it still shows +3, even though the list shows +5. It happens when I join other people's group video collabs as well. Sometimes the join doesn't show up until days later, and sometimes it never show up at all. Other people have told me that they've been experiencing this problem, too. It started happening several weeks ago, and it happens a lot. Was never a problem before.

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_RamKrish1012
3 hours ago, Joshua96813 said:

It's only with group singing collabs (with video). No problem with duets. Yesterday I started a group video collab. It shows on the list of joiners that 5 people have joined me, but for two of them, neither their audio or video has shown up in the playback. I just noticed that at the beginning of the video, it still shows +3, even though the list shows +5. It happens when I join other people's group video collabs as well. Sometimes the join doesn't show up until days later, and sometimes it never show up at all. Other people have told me that they've been experiencing this problem, too. It started happening several weeks ago, and it happens a lot. Was never a problem before.

OK Ten it has to be a Software Coding stuff up. Happens often when changing existing code to make some additions or deletions or improvements. Hope Smule Fixes it soon. Cheers

  • thank you! 1
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tvuong98

I've seen this problem with group collabs off and on.  And sometimes it is a real problem because people will pick different parts and harmonies w/o hearing other who has joined previously.   I think it's related to caching error.   Normally the workaround for me, is before and/or after join, is to clear the cache/close/open the app again - most often you'd sync up to date again.

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_RamKrish1012
15 hours ago, tvuong98 said:

I've seen this problem with group collabs off and on.  And sometimes it is a real problem because people will pick different parts and harmonies w/o hearing other who has joined previously.   I think it's related to caching error.   Normally the workaround for me, is before and/or after join, is to clear the cache/close/open the app again - most often you'd sync up to date again.

Another Solution is to Record the First bit and make it a Private Group of good singers who know what they are doing and get an awesome Group song that can be cherished for a long time.

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JumpingFash

The blocking setup is a joke. Once you block someone, you cannot see any of their material (which is great) but they can still see all of yours and even share your videos if they want. You will stop seeing them in your notifications, but that’s it. 

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