How to stop harassment from a stalker?

[[Member 8Dol…]]

Hi,

I'm new to this site but have been using Smule for years and I have a nicely established account. However, I have gained terrible attention from a guy on there who keeps harassing me, badly, so I block him and he just creates a new account then sings with me to be able to leave insane comments. The guy has at least 5 accounts that I've blocked. He uses a bot to gain followers also and I'm worried about what else he can pay for to have done on smule (I don't know- find my email address, password, info, etc). I've reported him to smule support but was told to just block him. But what about when he just keeps creating new accounts?! This is out of control. I'm going to have to get the authorities involved due to the nature of the messages he sends me, they're really, very disturbing. I fear I'm going to have to quit smule and or start over without anyone knowing who I am which is totally unfair to me and anyone else who goes through something like this. There has to be a way to block all accounts linked to the email the user has associated with smule. Anyone have any advice?? I'm petrified at this point! 

[[Member CoNy…]]

I'm so sorry you're going through this and I'm no expert, but I'd talk to your local police. They can help direct you to resources to deal with online stalking/harassment. If the messages are disturbing enough (give them copies)  they may be able to do something directly, like find this guy's IP address (which would be common to ALL of his fake email accounts) and eventually find him. You could also try calling your state's Attorney General's office, or your city's Dept. of Consumer Affairs. Also look online for resources to report cybercrime (which is essentially what this is). I was getting disturbing emails of a pornographic nature a few years back and I looked online and called a # to report it directly to the FBI! The emails stopped... 

I must say, I'm a bit disappointed in Smule's limited response here. Ultimately they are responsible for everyone's safety on the app. I wouldn't worry too much though (but this might be hard) about this jerk getting your personal data (email add, physical address, etc.) from Smule. Smule would be in legal hot water if they allowed this highly unlikely breach of your personal data. (Just for your peace of mind, though, why not contact them and find out what safeguards they have in place to keep your personal contact info private?) Lastly, try to "kick it up the food chain" @ Smule. DEMAND to speak to a manager or a higher-up. This is NOT okay that you're being bullied and frightened on the app.

I hope this helps! Best wishes.

Edited August 27, 2018 by CoNycLa
Caught typos and made context changes