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Duet Video Recording


dosendme
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when we finish a Video recording for a  collab or duet invited by other members at the end I am not getting finished video but FOR MONTHS MESSAGE KEEP COMING WE ARE OPTIMIZING YOUR VIDEO AND NOTHING HAPPENS—- prior to that it was not happening 

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You can message their customer service and they can try to restore the upload for you. 

If that doesn't work, it's likely that you momentarily lost connection to their server while the upload was happening so the metadata transferred, but not the actual video. They can help if the video processed,but you lost connection right before it finalized.

Your device temporarily caches the video and then uploads it to Smule upon saving it, along with the meta data. If the connection fails, the video is left on your phone and eventually erased. 

The meta data transfers first and stays in the database, so it ends up as a left-over artifact of a performance that never uploaded. Either it's sits at "processing" forever, or if it makes it a little further, it might look like you can open it but it never starts when you press play.

Hope that helps. :)

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On 12/2/2021 at 8:26 PM, dosendme said:

when we finish a Video recording for a  collab or duet invited by other members at the end I am not getting finished video but FOR MONTHS MESSAGE KEEP COMING WE ARE OPTIMIZING YOUR VIDEO AND NOTHING HAPPENS—- prior to that it was not happening 

There appears to be three steps in a recording process.

Uploading

Processing

Optimizing during playback.

I guess your phone is involved only in the first step. The others happening at smule. If the recording hangs in the first step, do as in the link below.

https://blog.smule.com/connectivity-issues-smule-app

 

 

 

 

Edited by sdr
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Ok one point I forgot to mention is after duet collab is over in my profile the initial frame you can see with pictures both person then when you click it says

” we are optimizing your video “ something like that

And you come back even after week same message!

one another thing while recording and getting the playback in normal way do we have to have Wi Fi only or can it work carrier signal LTE 3G 5G

Thank you 

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15 minutes ago, dosendme said:

one another thing while recording and getting the playback in normal way do we have to have Wi Fi only

For me it uploads successfully with mobile data, no WiFi required. On the other hand there just cannot be a WiFi only option because people sing and upload on the same phone without assistance from other equipments. You can certainly use a WiFi also because this is a low security process.

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1 hour ago, sdr said:

There appears to be three steps in a recording process.

Uploading

Processing

Optimizing during playback.

I guess your phone is involved only in the first step. The others happening at smule. If the recording hangs in the first step, do as in the link below.

https://blog.smule.com/connectivity-issues-smule-app

 

 

 

 

Clearing the data probably won't make a failed upload go through, but it could prevent problems going forward.

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5 hours ago, RockMeSlowly said:

Clearing the data probably won't make a failed upload go through, but it could prevent problems going forward.

Certainly.👍

Clearing data solves the complementary problem of partial download of invites also. Here only the initial portion of the invite gets downloaded and when joining, the app skips halfway through. If that happens, clear data and then smule will download that invite in full. 

Edited by sdr
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  • 2 weeks later...

I've found on more than one occasion that if you load the song that is "optimizing" on a desktop computer, sometimes it'll push it through and complete the process so that it's playable on a mobile device. I'm not sure why it works that way. Also, I'm not claiming this is a surefire method, but it's worked a number of times for me!

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