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New profile page. WTF?


RockMeSlowly
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17 hours ago, DuetWithAlli said:


We kindly ask you to create a short video, showing what happens when you try to remove a bookmark, by using a screen-recorder app (your device might have an inbuilt one) and attach it as a reply to this email.As soon as you provide us with the requested information, we will be able to investigate further. 

If Smule Software Zendesk and Developers cannot see what happens and needs Smule members to capture it on a video it suggests Help desk is run by autobots or goats may be even goats

Note that we are working on increasing the number of bookmarked songs.

How long does it take to change the software code increasing the number to more than the current limit. This just tells me they will not be doing anything. Just a Fob off

Furthermore, in regards to the new profile, we completely understand your frustration and that the recent changes are not to your liking. We can assure you all the implemented changes have been tested prior to releasing them to the public.

All Testing must be done by Autobots or Goats if they love the changes they have incorporated. Are these chaps who respond like this to Paying subscribers REAL ?

Our goal at Smule is to join people and make sure they enjoy their time together on the platform. This is precisely the reason we want to make sure the concerns of those communities are addressed, which is why we really value your feedback, as it does help us prioritize what we should be focusing on next.

Having that said, the new profile page is here to stay.

Wonderful Profile Page will Stay and Millions of Members will QUIT and leave SMULE

We're looking into ways to have it display information such as Play count, number of Loves, and comments for each recording. I can't confirm a timeframe of when this will be rolled out but stay tuned for updates. Also, each of your collabs will have a small clickable icon in their lower right-hand corner that displays how many people have joined it and when clicked on, will show the usernames of those who have joined. This is how you can differentiate between solos and collabs too.

BIG Whoop


Regards,
Smule Support Team”

Smule HELP Desk should be Called the SMULE WALL

 

 

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8 hours ago, _RamKrish1012 said:

We kindly ask you to create a short video, showing what happens when you try to remove a bookmark, by using a screen-recorder app (your device might have an inbuilt one) and attach it as a reply to this email.As soon as you provide us with the requested information, we will be able to investigate further. 

I can appreciate why Smule Help Desk people are so HOPELESS & HELPLESS. Autobots, Goats and Ostriches do not own Mobile Phones to check and see what happens when you try to remove a Book Mark on Smule new version

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To be honest Goats are not as dumb as Smule Help Desk members. 

Just a friendly reminder that insults like that violate the Sing.Salon terms of service. While we are independent from Smule and criticism of Smule is allowed, all discussions here need to be respectful. The goal of this site is to help Smule users. It’s not a place to come to rant. Forum topics that violate these rules might get closed. 

Follow me on Smule: https://smule.com/opentype 

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It did make me lol a little bit that they claim the changes were thoroughly tested, yet there are so many things that don’t work properly. But honestly, the response of Smule support impressed me in this case. It was thorough and actually addressed the issues I brought up. I do plan to send the requested videos as soon as I have quiet time to figure out the screenshot app.

The way I interpret it is that from a business standpoint, Smule must be generating most of their revenue from advertising, coins, and other sources, and not from VIP subscriptions. So they don’t care if upset longtime VIP users leave the platform. This is what I suspected anyway.

The reason I get so fired up about this is that I actually loved Smule, and I’m still a fan of it even now. I have done my best to roll with all the changes, and I will continue to do so. And I will be super happy if they are able to incorporate some of the user suggestions. But sadly, it’s just not worth it for me to keep a VIP subscription anymore.

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Completely changing the look and feel of a subscription-paid app is unheard of.

If the changes were excellent, that would be one thing. But the smule guys aren't exactly user interface experts. The new look is ugly, cluttered, confused. It's trying to copy other apps, when smule's users have been using the older interface for years.

Just see the recent reviews of smule on the App store - the majority of users are giving them that feedback. But the people who made all these changes happen are determined to make their horrible changes permanent. Every single smule user I know hates it.

The chat utility barely works. It's ridiculously slow, buggy as heck, and doesn't have basic features that chats on other comparable apps have. How about fixing that, instead of constantly fixing things that aren't broke?

It's almost as if the people who've been put in charge of making design decisions are deliberately trying to sabotage the app. Just take our subscription fees and stop breaking stuff that works!

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On 9/27/2021 at 12:53 AM, opentype said:

Just a friendly reminder that insults like that violate the Sing.Salon terms of service. While we are independent from Smule and criticism of Smule is allowed, all discussions here need to be respectful. The goal of this site is to help Smule users. It’s not a place to come to rant. Forum topics that violate these rules might get closed. 

OK Boss Point taken. Just very frustrating times Sorry for the Rant

 

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Posted (edited)
On 9/26/2021 at 9:13 PM, DuetWithAlli said:

It did make me lol a little bit that they claim the changes were thoroughly tested, yet there are so many things that don’t work properly. But honestly, the response of Smule support impressed me in this case. It was thorough and actually addressed the issues I brought up. I do plan to send the requested videos as soon as I have quiet time to figure out the screenshot app.

The way I interpret it is that from a business standpoint, Smule must be generating most of their revenue from advertising, coins, and other sources, and not from VIP subscriptions. So they don’t care if upset longtime VIP users leave the platform. This is what I suspected anyway.

The reason I get so fired up about this is that I actually loved Smule, and I’m still a fan of it even now. I have done my best to roll with all the changes, and I will continue to do so. And I will be super happy if they are able to incorporate some of the user suggestions. But sadly, it’s just not worth it for me to keep a VIP subscription anymore.

There's no chance they're making more off coins and promos than the VIP fees. There are SO many of us and there's next to no value in promoting an artist on there.

What will marketing unknown artists to random musicians and karaoke singers do for those being promoted? Nuttin' except generate a ton of positive comments from paid sources in the Philippines and some heat from disgruntled VIPs. lol   Smule isn't even target marketing within their own app. 🤪

Edited by RockMeSlowly
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1 hour ago, RockMeSlowly said:

There's no chance they're making more off coins and promos than the VIP fees. There are SO many of us and there's next to no value in promoting an artist on there.

What will marketing unknown artists to random musicians and karaoke singers do for those being promoted? Nuttin' except generate a ton of positive comments from paid sources in the Philippines and some heat from disgruntled VIPs. lol   Smule isn't even target marketing within their own app. 🤪

ROFL LOL. 🤣I better not comment as I have been reprimanded already for venting my anger and on GoofdBehaviour Bond

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On 10/1/2021 at 9:49 PM, RockMeSlowly said:

There's no chance they're making more off coins and promos than the VIP fees. There are SO many of us and there's next to no value in promoting an artist on there.

What will marketing unknown artists to random musicians and karaoke singers do for those being promoted? Nuttin' except generate a ton of positive comments from paid sources in the Philippines and some heat from disgruntled VIPs. lol   Smule isn't even target marketing within their own app. 🤪

Maybe I got in a little over my head on this one? Just trying to figure out why Smule doesn’t care about the opinions of the VIPs. But I guess it’s hard to know how long the changes have been in the works, and so at some point they just had to run with it and upset some people. And maybe I’m misreading it, and most people like the changes. I don’t know, I don’t really like it but I can deal.

Honestly, I’m not upset with anyone but myself because I have wasted so much time playing on Smule. So maybe it’s a good thing if I find myself spending less time on it. Oh well.

Oh, and a funny thing is that I logged into my old account after a really long time, and it showed up in the old format. So maybe it still hasn’t been rolled out to a everyone? I don’t know. 

Edited by DuetWithAlli
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19 hours ago, DuetWithAlli said:

Oh, and a funny thing is that I logged into my old account after a really long time, and it showed up in the old format. So maybe it still hasn’t been rolled out to a everyone? I don’t know. 

I am using my iPad that has new Profile to join invites or create new invites (don't know which version as I cannot find it) but Using my Samsung 7 with original format ( Version 8.2.5 Build 1944 release Prod ) simultaneously to delete an invite after recording as well as look at Book Marked invites to see whose invite it is and when it expires which I cannot see on my iPad. But as you say I too have lost the passion for joining family and friends on Smule trying to cheer them all up during Covid Lockdowns

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On 10/4/2021 at 12:39 PM, DuetWithAlli said:

Maybe I got in a little over my head on this one? Just trying to figure out why Smule doesn’t care about the opinions of the VIPs. But I guess it’s hard to know how long the changes have been in the works, and so at some point they just had to run with it and upset some people. And maybe I’m misreading it, and most people like the changes. I don’t know, I don’t really like it but I can deal.

Honestly, I’m not upset with anyone but myself because I have wasted so much time playing on Smule. So maybe it’s a good thing if I find myself spending less time on it. Oh well.

Oh, and a funny thing is that I logged into my old account after a really long time, and it showed up in the old format. So maybe it still hasn’t been rolled out to a everyone? I don’t know. 

Well I admit that they're at least doing some tech support now; which is cool.  I just don't understand why they don't utilize the power they have.  The VIPs are not only paying clients, but we're also recruiters.

I started out on Starmaker. It's app two years ago was technologically more advanced than Smule is even today. I lost interest though because of the reasons everyone talks about.

Around that time, an ad appeared on YouTube of AllisonSmuler dueting with someone. I was blown away 🤯 and downloaded the app to hopefully duet with her and others like her. 

Today, I'm blessed with a really fun circle of singers whom I really connect with it, several of whom turned into RL friends (Allison included)!

The appeal of Smule will always be the people on it, not the app itself.  That's the reason they should take our suggestions to heart.

 

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@RockMeSlowly haha that’s what I was trying to say, you just said it a lot better than I did! When I started singing on Smule, there were so many people, and a couple in particular, who were very kind to me. At the time, I didn’t realize most people were just being nice to advance their own popularity hehe. But over the years, I have made some really great friends that way.
 

I don’t mind adjusting to the constant changes, but a lot of people don’t have the time, or it just isn’t worth it to them. It used to be a simple app to use, and it was easy to run into people who would draw you in and make you want to keep singing and subscribe to VIP. Maybe Smule didn’t get that?

 

 

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I don’t like the new layout either. The best thing is that all your old invites pops up in d invites column n when we have people joining ur old invites which was even from last year, u have to scroll all the way down to check each OC invites for new joiners!! if u wanna all d old oc invites open to join then you must create another column just for viewing new joiners in any of the open oc!! 

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