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Not got my full 50 download Credits

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SuGarigipati

Hello

I had paid $ 25 on April, 17, 2021.  Immediately on payment, I got 50 download credits.  I used them up within about 5 or 6 days and the balance came down to zero.  I should then have got 50 credits on April 24, 2021, the start of the next week.  However, I initially got only 10 credits which later, in a few hours, increased to 20 credits.  But how come I did not get my full 50 credits?

 

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opentype

It’s not based on a specific date. It’s based on when each download credit was used, because each download credit remains “in use” for exactly 7 days and then you get it back. 
So if you use all 50 on a Monday, you get 50 back the next Monday. 
But if you use 25 on Monday and 25 on a Wednesday, you won’t get 50 the next Monday. You will get 25 back the next Monday and 25 the next Wednesday. Hope that clears it up. 

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