rosenormw4 3 Posted March 31 Share Posted March 31 For the past two days there is a bar above all my joins and OCs on Smule. It is in negative format and is the bottom part of my shoulders. Link to post Share on other sites
opentype 680 Posted March 31 Share Posted March 31 It looks a bit as if the phone itself is broken. Does video recording with it work fine outside of the Smule app? Follow me on Smule: https://smule.com/opentype Link to post Share on other sites
rosenormw4 3 Posted March 31 Author Share Posted March 31 Yes it works otherwise, both front and back facing. It’s an iPad, so maybe that’s the reason? It is not corrupted on my phone. It only started after the newest iOS update. I took my iPad to a repair place and was told it is ok. Thank you for answering. Link to post Share on other sites
opentype 680 Posted March 31 Share Posted March 31 In that case, I would report it to Smule. Make sure to tell them exactly what kind of iPad it is. http://smule.zendesk.com Follow me on Smule: https://smule.com/opentype Link to post Share on other sites
gerald_with_fun 4 Posted March 31 Share Posted March 31 I have the same problem on my iPad. Latest utdate. G. Link to post Share on other sites
rosenormw4 3 Posted March 31 Author Share Posted March 31 Thank you so much opentype, I will do that. and gerald_with_fun... that is interseting and great to know that our iPads are not broken. Are you going to report it to Smule too? This is a wonderful resource page! Many thanks! 1 Link to post Share on other sites
gerald_with_fun 4 Posted April 1 Share Posted April 1 I just got an utdate Rose. If the problem persists I will also report it. G. 1 Link to post Share on other sites
tunnguyen4 5 Posted April 1 Share Posted April 1 (edited) Hi all friends, I have as You the same problem since 2 days. I use my iPad 5 to record a video, before I press 'continue', I get the same screen as Rose, sometimes I was ejected out from Smule. I has update the new Smule version 9.4.5 , 25-Mar-2021 I hope our user problem will be resolve by the next version. Thank you in avance. Edited April 1 by tunnguyen4 Link to post Share on other sites
rosenormw4 3 Posted April 1 Author Share Posted April 1 I hope so too! Link to post Share on other sites
gerald_with_fun 4 Posted April 1 Share Posted April 1 Yes, I also got ejected, or Smule crashed lately. Have not had time to try the latest update. It did say bug fix 🐜👍👍👍 Hope it works for you guys 🐥 Link to post Share on other sites
tunnguyen4 5 Posted April 1 Share Posted April 1 Hi Gerald, Thank for your respond. I am in use the lastest version. Not working. The new version will be comming on next month ? Link to post Share on other sites
gerald_with_fun 4 Posted April 1 Share Posted April 1 Hi Tun, I’m getting updates almost daily. Mostly they promise bug fixes and under the hood improvements, lots of them even, haha. Just check in the AppStore for updates. Link to post Share on other sites
gerald_with_fun 4 Posted April 5 Share Posted April 5 The problem is still there 😨 I will report it too. Strange not more people have it as all iPads are equal. Link to post Share on other sites
tunnguyen4 5 Posted April 5 Share Posted April 5 Hi Gerald, Thank you for your care. I have update Smule in last friday to version 9.4.7 as you suggest, but the problem still persist. Wait & wait. Best Regards. 1 Link to post Share on other sites
gerald_with_fun 4 Posted April 5 Share Posted April 5 Hi Tun, I also still have random crashes. I deleted cache, but have not yet tried if it helps. One day it will work again 🤣 G. Link to post Share on other sites
bairbrediamond 6 Posted April 5 Share Posted April 5 I have this problem on my iPad too - but my iPad camera is working perfectly so I will report it too 1 Link to post Share on other sites
tunnguyen4 5 Posted April 5 Share Posted April 5 Hi Gérald, I think you delete memory cache will only release memory. I think our problem come from the resolution of video with the new IOS operating system version. I have testing to recording video working correctly on iPhone, Android devices. Best regards. 1 Link to post Share on other sites
rosenormw4 3 Posted April 6 Author Share Posted April 6 Thank you bairbrediamond. It’s definitely a Smule/iOS problem. I have seen it on many Smule members’ videos this past week. 1 Link to post Share on other sites
Anna_M_Mathilda 7 Posted April 9 Share Posted April 9 Hi fellow frustrated users! I too, have had this on my i-pad for the past three days. A strange reflection above my head and it looks like I have a couple of antennae above me! Is that Smule’s version of a “bug” fix? Will report it. 1 Link to post Share on other sites
bairbrediamond 6 Posted April 9 Share Posted April 9 I think we should all report it - night make them prioritise fixing it? 2 Link to post Share on other sites
gerald_with_fun 4 Posted April 9 Share Posted April 9 I rapported and got an answer that they are working on in. Still have it with the newest update. Maybe we are the chosen ones, hahaha. Ugly bar - new feature. Good luck everybody 🙂 2 Link to post Share on other sites
Anna_M_Mathilda 7 Posted April 12 Share Posted April 12 Still impossible to do a video - has been almost a week now. Not happy. I had just paid another year’s subscription and find this distortion on the videos unacceptable. Smule - stop trying to “improve” your App. It keeps getting worse with every upgrade! Yes, I have reported it. No, I have not had a satisfactory reply or outcome. Link to post Share on other sites
rosenormw4 3 Posted April 14 Author Share Posted April 14 SOLUTION!!!! I had been using my iPad horizontally but someone told me to turn it to vertical and it worked! I hope this helps everyone with the issue! 1 Link to post Share on other sites
Anna_M_Mathilda 7 Posted April 14 Share Posted April 14 Thank you. That does work. 🙂 But I still would like Smule to fix it as I use mine horizontally too. 1 Link to post Share on other sites
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