[Member mark…] Posted November 25, 2020 Share Posted November 25, 2020 Ok I got new phone, same number and when I download smule I can log into my account no problem, but my VIP vanishes, it ask me to pay again what do I do Link to comment Share on other sites More sharing options...
[Member open…] Posted November 25, 2020 Share Posted November 25, 2020 Where was the VIP subscription bought? Is it the same operating system? If everything is the same, there should be a button “restore purchase” or “I am already a VIP” or something like that in your language on the settings page. Link to comment Share on other sites More sharing options...
[Member mark…] Posted November 25, 2020 Author Share Posted November 25, 2020 I've gone from android to iPhone Thanks for quick reply Link to comment Share on other sites More sharing options...
[Member Kunt…] Posted November 26, 2020 Share Posted November 26, 2020 7 hours ago, mark_shone said: I've gone from android to iPhone Thanks for quick reply I did this recently. VIP didn't transfer, so I had to buy VIP through the Website instead of the app. Through the Website, VIP should cover your Android and your iPhone. After that you can cancel VIP on Android. Link to comment Share on other sites More sharing options...
[Member mark…] Posted November 26, 2020 Author Share Posted November 26, 2020 Ok many thanks to you  Link to comment Share on other sites More sharing options...
[Member open…] Posted November 26, 2020 Share Posted November 26, 2020 13 hours ago, mark_shone said: I've gone from android to iPhone Yeah, that won’t work. You cannot use a Google Play store subscription on an iPhone and you cannot use an Apple AppStore subscription on an Android device. Link to comment Share on other sites More sharing options...
[Member _Ram…] Posted November 26, 2020 Share Posted November 26, 2020 It is sad that so many Smule members fall into this same trap plus Smule membership costs more from Google Play and Apple Store as Compared to buying membership DIRECT from Smule web site. I was plain Lucky to get from Smule Direct.here is how to Cancel old subscription after getting VIP membership from Smule Direct. https://smule.zendesk.com/hc/en-us/categories/360001504452-How-to-CANCEL-a-SUBSCRIPTION Link to comment Share on other sites More sharing options...
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