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Smule inbox not loading content


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Sanjeevi

Have been experiencing Smule inbox not loading (continually showing "loading" sign message content. Happening since yesterday in both Android n IOS.

Tried different remedies as follows but no luck. 

1) Smule uninstall and reinstall

2) Data and cache reset

3) Tried giving more permissions than necessary to the app.

4) Tried separately with Wi-Fi and mobile data

Nothing seem to work. Dropped a request to Smule and awaiting response. Not sure if this is experienced by others too.

Any help from this forum would be appreciated. Thanks!

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Sanjeevi

I am not facing issues in loading Smule app or for that matter song book, Activity tab loading, feed monitoring etc. Also able to do collabs. Only problem with message inbox.

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dwayne_r_

I'm having the same issue since 7/27, and have attempted the same remedies. The only way I can see a new message now is to go to a specific profile and click the message icon from there. Any new messages then seem to load. Unfortunately, there's also no longer an indication of a new message

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Sanjeevi

Thanks. It does appear the issue might be widespread. I filed an incident in the Smule help desk and they have acknowledged this issue mentioning their tech team is working on that. So far nothing has changed. Facing same issues 

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DuetWithAlli

I am also having issues with the inbox. A friend who messaged me before I started having issues said he was unable to see all of my messages. So I assume he had this issue as well. My inbox has finally started loading without delay, but it appears my conversations have disappeared.

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Sanjeevi

Yes, quite erratic since last few days. Till now not resolved completely. It went worse this morning with Smule message whole section not opening. Haven't received further response from Smule helpdesk 

In your case if it is working and old conversation gone means possibly a full data reset has happened!

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DuetWithAlli

Yes, it appears so. My inbox is opening. I received a message this morning, but previous messages we had exchanged are gone from the conversation. 
 
 

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Sanjeevi

True. I observe the same. Further if I had sent 3 messages in succession in my¬†last session (with Enter key) then when I¬†close Smule and come back I can see only the very last message. Same happens when I receive messages from someone. History deleted! Only last message retainedūü§£ūü§£.

Bonus: If I open my Smule inbox from another mobile device then it starts with a clean slate. Last message GONE! Haha!

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DuetWithAlli

Yes, it is the same here. My conversation is completely gone until I receive a new message. Then only the new message remains. And if I close the app, the whole conversation is wiped away again. Hope this means the Smule team is trying to fix this issue. I will contact support as well, and update if anything changes on my end.

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