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Getting error - We encountered a problem saving your song


kalluri123

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kalluri123

Hello,

 I am trying to upload a mp3 track of 4:30 mins with lyrics, it the end while saving I am getting the error "We encountered a problem saving your song.. please try again."

Please help how can I troubleshoot it.

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  • 7 months later...
chorister_76

I have found a possible solution on this and have reported it as a bug.

1. Check to make sure your audio file is the correct quality which is:

Sample Rate: 16 Bit, 44100 or 48000 Hz
Maximum compression: 64kbps (mono) and 128kbps (stereo)
M4A or MP3 format

2. When you enter the title of the song it may suggest a title. If the suggested title is too long (more than 45 characters) it will not tell you unless you click back into the title field. If you select the suggested title that is too long it will still allow you to go to the next page and add the lyrics. You will not know anything is wrong until you try to save the file at the end where it gives the "We encountered a problem saving your song. Please try again!" message.

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