Why is my Smule account FROZEN?

[[Member __RE…]]

I've been using Smule Sing! for the past 3 years and also I'm also a VIP. The problem is today when I opened the app, it said my account is frozen. I reinstalled the app and tried to login (using email), but failed. I even tried to reset my password, but I didn't get the recovery email! I don't how can this happen. I have never shared my gmail/password with anyone. I have already emailed to Smule Now let's see. Can anyone please tell me the reason for this if they know? Can I ever get my account back with all 9K followers and 20K recordings intact? I'm not a spam account for sure and a normal user, never bullied or harassed anyone here in Smule. So how can this happen? Please answer if anyone knows it. 

[[Member open…]]

Only Smule support is able to answer that. 

[[Member _Ram…]]

I just searched for you on Smule and it says "this account frozen". The Only thing I can think of that your VIP annual subscription may have failed and not gone through. Please check and make sure you have paid your annual subscriptions. Did you get your VIP from Apple or Google or Smule web site ?. Cheers Ram

[[Member Hard…]]

On 6/20/2020 at 5:04 PM, __REALROSE__ said:

I've been using Smule Sing! for the past 3 years and also I'm also a VIP. The problem is today when I opened the app, it said my account is frozen. I reinstalled the app and tried to login (using email), but failed. I even tried to reset my password, but I didn't get the recovery email! I don't how can this happen. I have never shared my gmail/password with anyone. I have already emailed to Smule Now let's see. Can anyone please tell me the reason for this if they know? Can I ever get my account back with all 9K followers and 20K recordings intact? I'm not a spam account for sure and a normal user, never bullied or harassed anyone here in Smule. So how can this happen? Please answer if anyone knows it. 

But how we can remind them to unfrozen my account please tell me 

[[Member aara…]]

I've been using Smule Sing! for the past 5 years and also I'm also a VIP. The problem is today when I opened the app, it said my account is frozen. I reinstalled the app and tried to login (using email), but failed. I even tried to reset my password, but I didn't get the recovery email! I don't how can this happen. I have never shared my gmail/password with anyone. I have already emailed to Smule Now let's see. Can anyone please tell me the reason for this if they know? Can I ever get myaccount back with all 9K followers and 20K recordings intact? I'm not a spam account for sure and a normal user, never bullied or harassed anyone here in Smule. So how can this happen? Please answer if anyone knows it. 

[[Member _Ram…]]

5 hours ago, aarain_gurung said:

I've been using Smule Sing! for the past 5 years and also I'm also a VIP. The problem is today when I opened the app, it said my account is frozen. I reinstalled the app and tried to login (using email), but failed. I even tried to reset my password, but I didn't get the recovery email! I don't how can this happen. I have never shared my gmail/password with anyone. I have already emailed to Smule Now let's see. Can anyone please tell me the reason for this if they know? Can I ever get myaccount back with all 9K followers and 20K recordings intact? I'm not a spam account for sure and a normal user, never bullied or harassed anyone here in Smule. So how can this happen? Please answer if anyone knows it. 

I just checked using the search facility and it is all there......https://www.smule.com/search?q=aarain_gurung&type=recording&sort=popular

[[Member Theo…]]

On 6/20/2020 at 8:27 AM, opentype said:

Only Smule support is able to answer that. 

Same thing is happening to me but i don’t know what to do